Service by phone
- Instruments: +49 7351 56-1500
- Equipment & Units: +49 7351 56-2500
- Imaging ProXam & Romexis: +49 7351/56-2900
- Laboratory: +49 7351 56-1600
- Multimedia: +49 7351 56-2700
- CAD/CAM: +49 7351/56-2100
- CAD/CAM-Application: +49 7351 56-2200
e-Service
With KaVo e-Service, we offer you simple and fast online support for your KaVo equipment, software programs, applications, databases and server services at attractive and fixed prices. Response times are optimised and downtimes in the practice are minimised.
This offer is not available in all countries. Please contact us at service.multimedia@kavo.com
Not just a hotline, but immediate access to competent support.
True KaVo quality does not end when the product is purchased – it includes the entire service. This is why technical service at KaVo is also offered at a premium level. This allows dental dealers to receive high-quality and direct support in order to efficiently assist dentists worldwide.
The KaVo support telephone hotline is based on-site at our headquarters in Biberach, where highly trained experts personally answer the phone, so you can benefit from their competence and immediate help. The best proof of this: In 85% of cases, enquiries can be resolved directly on the phone.
Customer service Made in Biberach – because professional communication is the key to excellent service.
Full integration of the technical team.
Good service must be integrated into the various departments in order to be able to deliver sophisticated premium service. This is why the KaVo team of service technicians is specially trained and has a wide range of duties that ensure proximity to the product and the daily challenges:
- Integration into the KaVo product development processes
- Creation of product support documents, such as spare parts sheets
- On-site service support, for example, in the case of large installations
- Close contact with the field service team
- Smart tools, such as memo cards, offer the field service or dental dealer quick reminders for detailed technical questions when needed
This makes the KaVo technicians true KaVo experts and the KaVo hotline a globally recognised specialist service in the dental sector.
